Benefit from rapid, knowing response.
We completely tailor our support services to each customer's needs. Our ability to keep you operating at top efficiency comes from completely knowing your lab—the technologies you have in place, how it's configured, how they integrate with other solutions and instruments, and your lab's workflows.
Full Life Cycle Support
We leverage the LabCentrix Customer Care offering as soon as our relationship begins. Every customer can take advantage of our unique support approach:
- • Whole-solution Support to cover your entire system, including off-the-shelf software, integration points, custom software and knowledge of your lab’s operations.
- • On-site Reviews that ensure we maintain up-to-date knowledge of your lab’s technology solutions.
- • Lab-specific Knowledge Base that provides a comprehensive and up-to-date database of your entire solution and processes that expedites issue resolution.
- • Global Knowledge Base that offers general information about industry and product topics.
- • Complete Issue Visibility that is provided by 24/7 access to case status, automated ticket tracking and closed-case details.
- • Quarterly Reports & Assessments that deliver a summary all enhancement requests, deliverables and budget status.
LabCentrix offers a variety of support levels that can be combined to satisfy your operational requirements and user needs.
• End-user Support
• LIMS Software Support
• Customer Care Center, a 24/7 Support Portal
• Phone and Email Support
• On-site Support
• Remote Systems Assessments
• Fixed Enhancement Support